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Last updated: June 29, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

• We are allowing 1 client per pet into the hospital (up to a maximum of 3 clients in our hospital at one time). When you arrive, please remain outside the hospital and use your cell phone to call us so a staff member can meet you at the door and bring you and your pet into the hospital for an examination.
• We ask that you wear a mask when in our building and encourage you to bring your own. While in the exam room please minimize contact and be mindful of physical distancing in the confined space.
• You may choose to continue with the "closed-door" approach and we can obtain a history over the phone and then collect the pet at the door for the exam. The Veterinarian will then call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside and take care of any needed medications and payment.
• Credit cards as the preferred payment method.
• Curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".

3. OPERATING HOURS

We are OPEN with the following hours:

- Monday to Friday: 9:00 am - 5:00 pm
- Saturday & Sunday: CLOSED

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

The dedicated team at Acadia Veterinary Hospital